Frequently asked questions

Can I return an item?

All sales are final. No refunds or exchanges. But if it is broken or made different form what you ordered. let me know; send me an email! Most important is that I have happy customers.

Do you ship internationally?

I do in Europe. Are you living outside Europe? please send me an email at info@greatceramics. And we see what we can arrange. Shipping cost wil be added on the price!

What do I do if my items are damaged?

I take precaution when packaging my products, but understand that damages can occur during shipment. If products arrive to you damaged, please contact us within 5 days of receiving the package. Please email me a photo of the packaging (box) and the damaged product. Please save all the packaging, it is required for claims.

Hoe bewerk of verwijder ik de titel van de FAQ?

Yes I am very happy to take orders for items that are sold out in my shop. Also I do take personal requests if I know I can achieve it.

How do I care for my new ceramics?

My products are dishwasher and microwave safe, but wI recommend hand washing.

Is your question not listed above?

Send me an email at info@greatbygreet.com